Very flexible solution
January 11, 2023

Very flexible solution

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Glassbox

I have been using Glassbox for the past six months, and I am extremely impressed with its flexibility and custom reporting capabilities. One of the standout features for me has been the recorded sessions feature, which allows me to easily replay and analyze customer interactions. This has been incredibly valuable in identifying areas for improvement in my website's user experience. I also appreciate the ability to create custom reports tailored to my specific needs. The user-friendly interface makes it easy to drill down into the data and extract insights. Overall, Glassbox has proven to be an invaluable tool for improving my business, and I would highly recommend it to anyone looking to gain a deeper understanding of their customer's online behavior.

Pros

  • Session Replay
  • Interaction Maps
  • Revenue
  • Customer Journey
  • Funnels

Cons

  • Usability
  • Performance
  • Retention
  • Data richness
  • funnels
  • AI driven insights
  • Identify errors
  • Production support
  • Customer experience

Do you think Glassbox delivers good value for the price?

Yes

Are you happy with Glassbox's feature set?

Yes

Did Glassbox live up to sales and marketing promises?

Yes

Did implementation of Glassbox go as expected?

Yes

Would you buy Glassbox again?

Yes

Some specific scenarios where Glassbox's flexibility and custom reporting capabilities would be well-suited include: Identifying areas for improvement in a website's user experience: Glassbox's recorded sessions feature allows you to easily replay customer interactions, providing valuable insights into potential pain points and areas for improvement. Conducting market research: Glassbox's custom reports can be tailored to specific research needs, making it easy to extract insights and understand consumer behavior. Measuring the effectiveness of marketing campaigns: Glassbox's data analytics capabilities allow you to track the performance of marketing campaigns and understand their impact on customer behavior. Improving customer service: By analyzing recorded customer interactions, you can identify common customer complaints or issues and develop strategies to improve the overall customer experience. Enhancing the design of a website or mobile app: By analyzing customer interactions, you can identify areas of a website or app that may be confusing or difficult to use, and make design improvements accordingly.

Glassbox Feature Ratings

Product usage analytics
10
Customer experience dashboard
9
Customer journey mapping
10
AI-powered recommendations
10
Click analytics
10
Scroll maps
9
Conversion tracking
10
Goal tracking
10
Funnel Analysis
9
Session Recording and Replay
10
User Segmentation
10
Responsive Design for Web Access
10
Mobile Application
9
Dashboard / Report / Visualization Interactivity on Mobile
10
Mobile App Analytics
10

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