Works great!
March 05, 2020
Works great!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
Gong is used in the customer care team to help monitor calls, and it has been very beneficial for agents to review their calls themselves to see how they can improve or what talking points worked best with the customer. It is very beneficial, and I would recommend it!
- Records.
- Allows for us to get call transcripts.
- Helps with development.
- Gong has helped boost sales and business.
Do you think Gong delivers good value for the price?
Not sure
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes