Google My Business: It's free, so sign up today!
May 19, 2021

Google My Business: It's free, so sign up today!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google My Business

Google My Business is used by our business to provide details about our business (location, phone number, website, hours, services, etc.) to an online audience. We have one Google My Business account for our organization and have a business listing for each of our 14 locations. It provides a quick snapshot of our information to customers and potential customers who are researching online.
  • Fairly easy set up
  • Provides quick details to customers about our business
  • Simple to make changes and updates to business locations
  • Customer service is difficult to navigate & the technical support documents are of little help
  • The verification process is difficult when trying to set up individual locations from a corporate office (aka - you are not at the location that you are setting up to receive the verification phone call)
  • We haven't measured the impact of Google My Business, but I would have to think that it has had a positive impact, as online searchers can quickly find information about our local offices.
I don't know that we really compared Google My Business to other business listing services. We just knew that in order to have a better presence on Google, that we needed to set up our Google My Business account. It is a free service, so it was kind of a no-brainer. I would recommend every business to set up an account.

Do you think Google Business Profile delivers good value for the price?

Yes

Are you happy with Google Business Profile's feature set?

Yes

Did Google Business Profile live up to sales and marketing promises?

Yes

Did implementation of Google Business Profile go as expected?

Yes

Would you buy Google Business Profile again?

Yes

Google My Business is a must for any business [that] wants to show up in Google searches. As stated above, it provides a snapshot of the business information to customers who are searching online. The business owner can quickly and easily make changes to the profile if, for instance, business hours change. It's a free resource, so it would be silly to not set up an account.