Excellent free platform!
April 30, 2019

Excellent free platform!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Google Voice

We use Google Voice as a convenient alternative to juggling multiple cell phones or lines. We have multiple lines that are all answered for different purposes, often by the same person. With Google Voice, they can all ring to the appropriate phone, with a message indicating which line it's coming from. Also of great benefit is the voicemails, which are delivered to your email, or can be managed in the Google Voice portal. Another convenient use is for being able to text message from a computer browser.
  • Rings multiple lines to one phone
  • Text message from browser
  • Sends voicemails to email
  • It can be tricky to configure exactly how you want it. If you are particular about which voicemail greeting goes to which number, and how it appears when it rings through to the phone - it can take a good amount of work to set it up properly.
  • It saved us the money for buying 1-3 more phone lines! That's certainly had an ROI of what, $300?
I knew about Google Voice, and that it was free for our needs, so I didn't do any additional research before implementing it.
Google Voice is free, for the most part, and aside from the intricacies of setup, very easy to use. I don't know how scalable it is for a larger organization, but I don't see why it wouldn't work, if for some reason you wanted to use Google Voice instead of traditional cell phones for employees.

Google Voice Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
5
User templates
Not Rated
Call reports
10
Directory of employee names
Not Rated
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
8
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
10