What is Grafana OnCall?
December 16, 2022
What is Grafana OnCall?
Score 9 out of 10
Vetted Review
Verified User
Software Version
Grafana OnCall
Overall Satisfaction with Grafana OnCall
Grafana OnCall organically fit into our IT infrastructure (as it supports Prometheus and Zabbix we already had in production use), performing the role of Incident Response & Management for developers and engineers. We found this tool is really useful to collaborate different departments (in our company we are using Teams), escalate issues and provide fast and informational alerting.
- Interface and information visualization
- Escalations process with useful IF, ELSE alerting logic
- Simple integration with wide list of data sources and using of webhooks for non-supported sources.
- Incident Response & Management for Developers Team (as well as tracking of an issue resolution process)
- Users alerting of issues with production systems
- Wide list of alerting options.
- IF, ELSE IF, and ELSE alerting logic.
- Simplicity of management (custom escalation chains, on-call scheduling).
- Automation.
- Reducing services downtime.
- Better users loyalty as a result of improving of intra-departments collaboration.
- Reducing the load of Service Desk.
Unlike Grafana OnCall tool Splunk On-Call solution looks more complicated and noticeably inferior in the visualization of the information presented (UI is not user friendly). Alerts re-route process looks totally illogical and you need some time to get with it. However Splunk On-Call looks more featurable out-of-box and has iOS and Android apps while Grafana OnCall provides a general dashboard apps only.
Do you think Grafana OnCall delivers good value for the price?
Yes
Are you happy with Grafana OnCall's feature set?
Yes
Did Grafana OnCall live up to sales and marketing promises?
Yes
Did implementation of Grafana OnCall go as expected?
Yes
Would you buy Grafana OnCall again?
Yes