Item: Gusto
Rating: 1
Author: Verified User

Use Cases and Deployment Scope

Works well for payroll, but it has been a nightmare with State taxes. I have been trying to resolve the issue since June, and I cannot get a serious person to help me. They have not been able to file our state taxes as a result. They say there's a missmatch between out EIN and name with the stat and the IRS, but there is nothing, we have called and called and called and emailed and emailed and emailed, and no help.

Pros and Cons

messing up state taxes
payroll
ease of use

Customer service with tax issues

Return on Investment

It's inexpensive
High accounting costs to fix Gusto's mistakes

Key Insights

Do you think Gusto delivers good value for the price?

Are you happy with Gusto's feature set?

Did Gusto live up to sales and marketing promises?

Did implementation of Gusto go as expected?

Would you buy Gusto again?

Likelihood to Recommend

They're fine for the basics, but when you get to state tax things, they are a mess. They claim there is a missmatch between our EIN and or name and what the state has and the IRS has, so they cannot file taxes and will block the account. We have double checked about a million times with the state and IRS, there is no missmatch. Something in their system is triggering this. And I have called and called, emailed and emailed, and am never able to get an answer. Get a new clueless and very nice person every time. Never get to a person who can actually help. The more I read online, the more similar issues I am seeing from other people. We will leave them as soon as we can.

Terrible with State Taxes

Overall Satisfaction with Gusto