Useful for gathering quick insights into how your product is being used.
October 19, 2022
Useful for gathering quick insights into how your product is being used.
Score 8 out of 10
Vetted Review
Verified User
Software Version
Startup
Overall Satisfaction with Heap
We use Heap to track user engagement across our site -- from free trial experiences to activation rates. We also use it to track key actions retroactively that we may not have set up previously in order to review key points of conversion/pages that may be due for a CRO experiment.
- Tracking quantity of users at certain points of drop-off for signup forms.
- Quantifying how many users have activated using our product.
- Figuring out how successful our referral program is.
- Reports can be limited to the extent to which you've integrated different parts of your product cues.
- Some menus are not super intuitive to navigate/can take some time getting used to.
- User-level data is more easily parsable vs. something you have to sift through one by one.
Do you think Heap delivers good value for the price?
Yes
Are you happy with Heap's feature set?
Yes
Did Heap live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Heap go as expected?
I wasn't involved with the implementation phase
Would you buy Heap again?
Yes