HipChat for everyday Communication within our Teams
June 30, 2016

HipChat for everyday Communication within our Teams

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

Everyone in our company uses HipChat. It's the way we communicate with each other through Instant Chat. I've used other chat programs at other companies, but I like how you can set up a chat room and it's always available for use. Also, if you are offline, the chat messages get sent to your email.

- Chat Rooms
- Chats are auto-saved, and you can just scroll up to see entire history of chat
- URL links show preview of site
- There is a search
- There is a video functionality, although I haven't used it yet
- There is a file section that shows all files between you and the person

- Sometimes the program shuts down on me or freezes and I have to re-login
- It doesn't save my user login and password. So I have to re-enter it every time I login
- Program has become unavailable sometimes
- There is a search history functionality which would be a pro, except I can't get it to work
  • It keeps track of history. Sometimes I need to look at a link someone sent me last week in a chat, and I can just scroll up to find it.
  • My chat rooms are always available in my window. I can easily communicate to different business groups in hipchat.
  • I can access files sent between me and another person easily.
  • Needs to be more stable. It crashes or is down sometimes.
  • Login. It doesn't save my user id or password. It's a pain to enter it in everyday.
  • Make the search history functionality work.
HipChat has a lot more features than Sametime such as chat rooms that are saved. It's also easy access to see chat history by just scrolling up.
It's well suited for teams that need to communicate in real time with each other.

HipChat (discontinued) Feature Ratings

Mobile Access
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated