HotSchedules, our best tool!!!
February 27, 2017
HotSchedules, our best tool!!!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We use most of what it has to offer. GoHire for onboarding, interviewing, recruiting, etc., and we also use it for all scheduling and labor management. We also use the messaging feature quite a bit. All of our employees are reimbursed for the cost of the app as well so we know they use it. Main problem it addresses is making sure the building is staffed properly. We use the forecasting and projections a lot which really helps us manage our labor.
- I really like the forecasting, we only started using this a few months ago but I already see the difference.
- Also like how easy it is to communicate with your staff through the messaging app.
- I also like how easy a manager can manage shift changes and see staffing levels at any time anywhere.
- The templates are a great help as well.
- The assessments on gohire could be a bit more efficient, they take a long time.
- Would like to have the onboarding be a little easier.
- The lack of training received when signing up, constant follow up with new products.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team No escalation required Support understands my problem Support cares about my success | None |
I kept a good line of communication with a few HotSchedules employees and they have been very helpful whether over the phone, email, or even at a restaurant show in Chicago. When getting into forecasting and projections we got some good help from support. Otherwise we haven't had too many issues