Item: HubSpot CRM
Rating: 9
Author: Kelly Brookins

Use Cases and Deployment Scope

We use HubSpot CRM for our sales company CRM, as well as for our marketing efforts (posting on social media accounts and tracking growth).

Pros and Cons

Social Media data tracking
Simplicity for sales representatives in the field
Dashboards for quick snapshots

Mobile app vs desktop version (mobile app not as good)

Return on Investment

Shorter Deal Cycles
Increased Revenue
Cost Savings

Usability

HubSpot CRM is unique in that after a quick demo, our sales reps are ready to go and start tracking information on leads and prospective leads.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

The only reason I'm docking from 10 to 9 rating is that our sales team is 100% remote and actively uses the mobile app. The capabilities and tracking on the mobile app are not as good as the web version.

Overall, Hubspot's simplicity is the biggest perk for me and my team. The learning curve is quick and the platform is customizable to what we need.

Easy to use platform for sales and marketing staff!

Overall Satisfaction with HubSpot CRM