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Easy to use platform for sales and marketing staff!
August 10, 2021

Easy to use platform for sales and marketing staff!

Kelly Brookins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot CRM for our sales company CRM, as well as for our marketing efforts (posting on social media accounts and tracking growth).
  • Social Media data tracking
  • Simplicity for sales representatives in the field
  • Dashboards for quick snapshots
  • Mobile app vs desktop version (mobile app not as good)
  • Shorter Deal Cycles
  • Increased Revenue
  • Cost Savings
HubSpot CRM is unique in that after a quick demo, our sales reps are ready to go and start tracking information on leads and prospective leads.
With the integration software, it allows our marketing team to see closed deals and reach out to new customers to welcome them to the team.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

The only reason I'm docking from 10 to 9 rating is that our sales team is 100% remote and actively uses the mobile app. The capabilities and tracking on the mobile app are not as good as the web version.

Overall, Hubspot's simplicity is the biggest perk for me and my team. The learning curve is quick and the platform is customizable to what we need.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
8
Workflow management
6
Territory management
Not Rated
Opportunity management
10
Quote & order management
Not Rated
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.3
Task management
8
Billing and invoicing management
10
Reporting
10
10.0
Pipeline visualization
10
Customizable reports
10
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
Integrations with 3rd-party Software ()
Not Rated
5.0
Mobile access
5