Item: HubSpot CRM
Rating: 7
Author: Roberto Freymann

Use Cases and Deployment Scope

To capture and monitorate the work of my sales executives work. Implementing KPI's to some activitites and the monthly report in each of them

Pros and Cons

Capture information, ex. emails
Portray the information in dashboards
Help the sales executive to have their work organized.

In some reports, sometimes you can´t put some information as you like
I would like to add some math in the reports, to sum, average between to data
Linking the phones, without appearing from another country or distance

Return on Investment

First give structure to my sales team
Second, more formality and accountability to the team
Third, more information to management to make decisions

I liked the use of the CRM, I really didn´t have any experienced using another one so this is my first one and I choosed this to be my first and I don't see it as a bad decision. The only thing that i have struggled is that I put the system to two different companies and in the other one the clients thy use more Whatsapp and I don't have that integration and is really causing problems with the sales executive because they need to do double work uploading the information of the prospect.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

Companies that have more than 10 executives and /or have more than 3 facilities in different parts of the country or region.

Not very easy tu use as adevertise but very effective

Overall Satisfaction with HubSpot CRM