Item: HubSpot CRM
Rating: 10
Author: Logan Griffith

Use Cases and Deployment Scope

We use HubSpot as not only a customer resource management but a way to track deals in our fulfillment process. Without the help of HubSpot we wouldn't be capable of being so close to going paperless in our order entry. I've personally used ACT and Salesforce. And HubSpot is by FAR my favorite. I would recommended it to anyone that asked!

Pros and Cons

Customer Service
Easy to Navigate
Customizable

Flawless Transfer of contacts, emails, and company information from old CRM Programs
HubSpot signs out of my email one a week
More data table options and templates

Return on Investment

HubSpot has greatly increased efficency
HubSpot easily improved our tracking of deals for follow ups which equals more sold deals

Usability

I love how HubSpot is so user friendly. I've personally used ACT and Salesforce. ACT was too simple and old. While Salesforce was too complicated and we had bad customer service. Our newly created pricing program works flawlessly with HubSpot. I'm so glad our company made the change to Hubspot!

Alternatives Considered

I've already been asked this question. I've used ACT and Salesforce.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

HubSpot is well suited for any business's that wants to track deals and organize customer contacts. I really like how we can upload excel, pdf, and zips folders of information needed for our admin team who processes our orders. This option greatly increased the operation of going paperless in the office.

My older coworkers call the program SalesHub which I though is Funny

Overall Satisfaction with HubSpot CRM