Piqued my Human Interest!
September 17, 2022

Piqued my Human Interest!

Ebony Schoenfeldt | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

My company had struggled with another 401k provider for the past two years so when I took over this position, one of my first orders of business was to find a way to streamline their options into one place and Human Interest has done that for us. My employees are very pleased with the ease of use on the website and the smooth transition between companies.

Pros

  • Website is easy to navigate through and understand
  • The fees make sense and are not astronomical like some other companies
  • Communicating with support is easy and you get to talk to a human versus an automated system like some other companies

Cons

  • We had a few billing issues that we're still ironing out with support but hopefully nothing that can't be addressed easily.
  • We as a company are paying substantially less in fees than we were at the other company we were with.
  • I also like how it invites our employees at their one year mark to sign up and I don't have to remind myself to do that anymore.
The website is very easy to use and understand. I'm able to easily determine our employer Safe Harbor Match and see the employee deductions all in one place which I appreciate.
Human Interest from a financial standpoint has saved us thousands of dollars in fees by making the switch over from ADP. We have seen a drastic change in how much we were spending on ala carte items at ADP that are included in our flat pricing with Human Interest which was a huge factor in us making the switch.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

As stated previously, Human Interest has been excellent. There were a couple of hiccups during the implementation process but it was partly an issue of the company that we were leaving. I wish there were just a bit more communication during the process but it's not one I've ever done before so I wasn't exactly sure what to expect

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