Item: IBM watsonx.ai
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use it to answer customer support inquiries from our FAQ database on various topics about payments, internet banking usage tips, documents needed, etc. It successfully extracts the informations from our knowledge base presenting it in a clear and conversational style.

Pros and Cons

categorize large volumes of text
sentiment analysis and intent recognition
document summarization

more business focused models
a better UI / dashboard
a bit expensive

Return on Investment

faster customer service
increased productivity by using document summarization
decrease in customer service human operator interactions

Alternatives Considered

Google Cloud AI

IBM watsonx.ai is more enterprise oriented providing more options regarding on-premises setup and other compliance issues. Better suited for the corporate world.

Key Insights

Do you think IBM watsonx.ai delivers good value for the price?

Yes

Are you happy with IBM watsonx.ai's feature set?

Yes

Did IBM watsonx.ai live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx.ai go as expected?

Yes

Would you buy IBM watsonx.ai again?

Yes

Other Software Used

Google Cloud AI, Azure AI Language, Pytorch

Likelihood to Recommend

Well suited for large companies in sentiment analysis in social media or client interactions, knowledge base and document summarizations, translations / multilingual content.

Scalable enterprise AI studio

Overall Satisfaction with IBM watsonx.ai