Item: Icertis
Rating: 8
Author: Verified User

Ease of Integration

We had some initial config issues with our Salesforce integration

Use Cases and Deployment Scope

As the system admins, our team uses Icertis with several integrations to manage obligations and commitments for the end users. They are able to track their SLAs digitally and in real-time to receive credits for the business when their is downtime, etc. This was a really cumbersome process before they were in the system, and details were often overlooked. Now, we are saving the company time, and money with our favorite ICI feature- Obligation Management!

Pros and Cons

Obligation Management
Discover AI
Elastic Search capability

Discover AI
customer service
support tickets meeting deadlines

Return on Investment

reduced time spent on contracts due to reusable templates
increased revenue due to improved entitlement and obligations management

Key Insights

Do you think Icertis delivers good value for the price?

Yes

Are you happy with Icertis's feature set?

Yes

Did Icertis live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Icertis go as expected?

I wasn't involved with the implementation phase

Would you buy Icertis again?

Yes

Other Software Used

Rally Software, The Okta Identity Cloud, iManage Work

Likelihood to Recommend

Icertis is a great partner in managing contractual obligations and commitments ! The benefit really comes from the real-time integrations the ICI platform is able to partner with . We are able to save the company time, money, and resources by just knowing what credits are owed in real-time! Before we had the Obligation Management app, the process for tracking SLAs was really clunky and details were often missed. Now, it's a breeze!

Obligation Management makes our end users' lives easier!

Overall Satisfaction with Icertis