Item: iCIMS Talent Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It is used throughout the organization to help streamline the application, screening, selection, and first phase of onboarding for all new hires in the company. We use Connect, Recruit, and Text Recruit. We also have a video screening option.

Pros and Cons

Robust access to information
Ease of use for candidate and hiring manager
Systems work together seamlessly

The robust data is very difficult to figure out how to get the output needed for reporting.
There is always room for improvement with the candidate experience.

Return on Investment

Application flow has been great
Customizable job posting allows us to set numerous templates
Not having easy access to reporting metrics

Alternatives Considered

Jobvite

At the time Jobvite was not user friendly or easy to customize, which is what led me to look for alternatives. They have since changed their platform to be more competitive, but I have no interest in changing at this time.

Support Rating

I have always been responded to quickly when submitting tickets. None of my team has ever felt ignored or looked down upon because of their questions. The team is wonderful.

Usability

As mentioned in previous sections, the reporting component is the part that results in a lower ranking. The availability of seamless integrations for the various products and services is wonderful. As iCIMS has acquired more companies, it makes that service much more easily available.

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Yes

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

Yes

Did implementation of iCIMS Talent Cloud go as expected?

Yes

Would you buy iCIMS Talent Cloud again?

Yes

Likelihood to Recommend

Overall, I have been very happy with the iCIMS Software Suite. The team is helpful and the Help Desk staff are always helpful and responsive whether the request is on the phone or via the work order. The reporting component is the only thing that has been discouraging because you don't know what to ask for to get your information.

More than you ever thought was possible--not just an ATS.

Software Version

Overall Satisfaction with iCIMS Talent Acquisition Software Suite