Item: iCIMS Talent Cloud
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

iCIMS is being used organization-wide as a full-suite ATS.

Pros and Cons

Reporting is robust, customizable, and has high functionality on the front end.
Support is responsive, well-versed in the product suite, and strategically finds solutions rather than just chasing the close of the ticket.
Dashboards are highly configurable with visually attractive output options.

The division between self-serviceable configuration options and ones that must be configured on the back end with support intervention is not always clear. Full access to security rules for front end administrators would be ideal.
A preconfigured dashboard template with commonly preferred recruiter views would be nice, rather than the heavy lift of configuring this from scratch.
Licensing is a challenge in that we have such limited access to our few admin licenses for some types of a la carte permissions which we would like to extend out to other user login groups.

Return on Investment

Better visibility into candidate status improves time-to-fill

Support Rating

Responsive, helpful, works hard to think critically and find solutions rather than just trying to close out my ticket as quickly as possible and move on.

Usability

From an HRIS standpoint, iCIMS usability is fantastic. It can be for recruiters and hiring managers, too, but it takes a bit of lifting configuration-wise to get it there.

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Not sure

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?

Yes

I absolutely love iCIMS for its robust functionality in terms of searching, reporting, building flexible views, and more. Our support relationship is fantastic. I would say iCIMS is less ideal without someone in the organization who is very comfortable with the functionality of building dashboards, etc. as this can present a decent learning curve for workstreams that aren't devoted to system administration. If you have an HRIS team to run it, iCIMS is the best.

High functionality ATS with excellent support

Software Version

Overall Satisfaction with iCIMS Talent Acquisition Software Suite