Insights on Insightly with THE RED PEN
December 18, 2019

Insights on Insightly with THE RED PEN

Saurabh More | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

Insightly was used across all departments as a part of their sales and after-sales processes. It helped us collect and manage our data across all services. We integrated the portal to our web page, to pull in potential client data, we arranged the data on the system manually as per category of the business and then forwarded to the specific team for carry out the sales function. We managed the process via pipelines and reports feature on the portal.
We also used Insightly to filter data for our marketing campaigns, and integrated it with external systems, like Mailchimp.

Being a SME, it helped our business a lot to organise our data and streamline operations.
  • Notifications and reminders - it helps us to be on top of things.
  • Insightly phone application - very useful, user-friendly and efficient.
  • Mass emails - it restricts the number of emails on one go.
  • Look and feel - can be more organised.
  • Fast-tracked/streamlined processes.
  • Data management and organisation.
  1. Better data security
  2. Capacity to handle and manage large/huge data
  3. Tagging structure to categorize the data
  4. Quick and easy tired party integrations
  5. Insightly phone application (it syncs contacts to your phone directly and makes the access easy)
  6. Better customer support from the account manager
Insightly is a perfect CRM system to capture and organise data. It is very efficient for marketing activities as well. Insightly allows you to send emails, save documents and attachments on the system for every contact, respectively. It is a good tool for a company to draw and execute sales and after-sales processes, with its multiple levels of functions it makes it easier to allocate and access data at different levels in the organisation.

Insightly Feature Ratings

Customer data management / contact management
7
Workflow management
8
Territory management
6
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
Not Rated
Interaction tracking
7
Lead management
7
Email marketing
4
Task management
6
Reporting
6
Pipeline visualization
8
Customizable reports
8
Custom fields
8
Custom objects
6
API for custom integration
7
Role-based user permissions
6
Single sign-on capability
Not Rated
Marketing automation
8
Mobile access
8