Insightly is a Would Reccomend
March 03, 2023

Insightly is a Would Reccomend

Rachel Becker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with Insightly

We use Insightly as our internal CRM. Although there are small features I would like to be able to use in Reports, overall I would say that Insightly is great, and continues to improve each year. We can typically use AppConnect, or utilize exporting reports in order to accomodate the features we lack. I would recommend Insightly as it's easy to use for both the individual users, and the admin.

The biggest thing I would like to see improved (or changed back) is the reports being updated instantly instead of hourly.
  • Regular changes/improvements
  • ability to share/build reports
  • the cards we can create for dashboards
  • Being able to compare data in like fields (ex. dates)
  • reports updating automatically
  • being able to search fields that are used in workflows/layout rule etc
  • The more information we need to put in Insightly the more difficult it is due to limited fields avail
Our employees find it easy to use, and the ability to limit view or access based on the role is helpful
the workflows in Insightly are somewhat limited but the ability to auto update most statuses is nice

Do you think Insightly delivers good value for the price?

No

Are you happy with Insightly's feature set?

No

Did Insightly live up to sales and marketing promises?

Yes

Did implementation of Insightly go as expected?

Yes

Would you buy Insightly again?

Yes

Insightly works well as out main CRM. We are able to have an account for each project as well as other objects being linked to the project to expand the number of fields being used.

Insightly Feature Ratings

Customer data management / contact management
7
Workflow management
7
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
7
Lead management
8
Email marketing
7
Task management
8
Reporting
8
Pipeline visualization
9
Customizable reports
6
Custom fields
7
Custom objects
8
API for custom integration
7
Role-based user permissions
9
Single sign-on capability
8
Not Rated
Mobile access
Not Rated