Item: iSpring Market
Rating: 9
Author: Beth MacNeil Stinson

Use Cases and Deployment Scope

iSpring Market is used as our organization's learning management system (LMS). It provides a catalog that list's our courses and a storefront that allows customers to purchase the courses they want. We use iSpring Market to host courses from four different organizations, some who charge for content and some who do not. The simplicity of iSpring Market allowed it to be rolled out quickly, and it has a very minimum impact on the IT staff. The iSpring authoring tool, iSpring Suite, publishes directly to the the LMS, making adding, updating, and editing content fast.

Pros and Cons

It is easy to use.
It works with Stripe.
The UI is clean and intuitive for customers.

There are few global reporting features. I can get specific information on a user or a course, but there is no easy way to find users who made an account and didn't enroll in a course. You have to look at every user, or download spreadsheets and search.
There are very few hooks available to Zapier to transfer data to other services.
You can't transfer data into the iSpring Market using Zapier, so we can't use our member management system to populate courses.

Return on Investment

We have saved thousands of dollars a year in licensing fees compared with other products we used.
We have eliminated the need for contractors, to build content for iSpring Market, saving tens of thousands of dollars, because we can publish directly into the system using iSpring Suite.
We get 80% fewer help desk requests for enrollment and payment compared to the last two products we used.

Alternatives Considered

TalentLMS, 360Learning and Moodle

We picked iSpring Market because of cost, maintenance, and easy of use.

Key Insights

Do you think iSpring Market delivers good value for the price?

Yes

Are you happy with iSpring Market's feature set?

Did iSpring Market live up to sales and marketing promises?

Yes

Did implementation of iSpring Market go as expected?

Yes

Would you buy iSpring Market again?

Yes

Likelihood to Recommend

iSpring Market is suited for small organizations with limited staff and limited IT resources. Allowing users to self-register is a huge time-saver for small organizations. SEO, Google Tag Manager and SSO are included and easy to set up. For the most part, the documentation is good and the help desk provides timely customer service. iSpring Market is not the best tool for larger and more sophisticated organization. It's extremely difficult to get global reporting data, it doesn't import data from other systems, and it only exports a limited amount of data for use in other applications such as business intelligence software.

iSpring Market - A Good Value for Small Organizations

Overall Satisfaction with iSpring Market