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Great technical support from iSpring Suite
March 22, 2022

Great technical support from iSpring Suite

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Suite

I use it to create recordings of training tutorials and now quizzes.
  • Video editing is really easy
  • The audio and video quality are very good
  • Technical support has been great
  • It's a bit disjointed so I keep contacting Support for help in adding quizzes to tutorials, etc.
  • The clip art/graphics are the only let down in my opinion. They really need to be improved to compete with Adobe Stock and others. (I hope that improves!)
  • I can't really think of anything else I think should be improved
  • Ease of use
  • Audio and video quality
  • Support when we need it
  • I don't have stats but I can say trying to create the amount of learning we need on Captivate was just never going to work and my projects were piling up. With iSpring Suite, I was able to get in and click around and make progress quickly.
So much easier to get up and running. The video editing I think is better. The only thing I think was better in Captivate was the graphics and clip art.

Do you think iSpring Suite delivers good value for the price?

Yes

Are you happy with iSpring Suite's feature set?

Yes

Did iSpring Suite live up to sales and marketing promises?

Yes

Did implementation of iSpring Suite go as expected?

Yes

Would you buy iSpring Suite again?

Yes

iSpring Suite has been great for creating software simulations. So much more user-friendly than Adobe Captivate! I've learned most of it just by using it and then reaching out to Support when I have questions and I've been really happy with their responsiveness and help. Probably the best software support I've received from any application.