Jira Service Desk practical platform or overly communicative tool
April 21, 2016

Jira Service Desk practical platform or overly communicative tool

Robert Koch | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with JIRA Service Desk

JIRA Service Desk is being used for:

  • Onboarding of new business partners
  • Customer success portal
  • Easy editor
  • Meticulous updates
  • Stable tool
  • Obscure user management
  • Usability could improve with alt txts
  • Skip the default update settings already
  • Positive impact: central spots for partners and clients to communicate and facilitate training, documents, information, onboarding etc.
  • Negative impact: a lot of unnecessary notifications, mails and extra admin.
  • ROI is not visible yet.
Quick setup suits a fast paced environment such as our business. The version we use is for onboarding business partners. For this reason we want the platform to have our branded look and feel. Unfortunately, branding options are very limited.

Jira Service Management (Jira Service Desk) Feature Ratings

Organize and prioritize service tickets
Self-service tools
ITSM collaboration and documentation
ITSM reports and dashboards
Change requests repository
Service-level management