Overall Satisfaction with JIRA Service Desk
JIRA Service Desk is being used for:
- Onboarding of new business partners
- Customer success portal
- Easy editor
- Meticulous updates
- Stable tool
- Obscure user management
- Usability could improve with alt txts
- Skip the default update settings already
- Positive impact: central spots for partners and clients to communicate and facilitate training, documents, information, onboarding etc.
- Negative impact: a lot of unnecessary notifications, mails and extra admin.
- ROI is not visible yet.