Great tool, a little too complex and pricey
June 30, 2023

Great tool, a little too complex and pricey

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Keap Pro

Overall Satisfaction with Keap

Keap was our CRM solution to ensure we had consistent outreach to clients and potential clients. We also used Keap to send out email campaigns.
  • Targeted emails
  • Keeps notes on clients
  • automations
  • Too complex for a small business
  • Takes a long time to load data
  • Automations were difficult to understand and test
  • Helped us track potential clients more closely
  • Cost far more than other similar platforms
We went with Pipedirve because it is far easier to use and much cheaper. It also has a lot of useful addons that are reasonably priced.

Do you think Keap delivers good value for the price?

No

Are you happy with Keap's feature set?

No

Did Keap live up to sales and marketing promises?

No

Did implementation of Keap go as expected?

Yes

Would you buy Keap again?

No

Keap was great for tagging people in different segments such as geographic locations, interests ect and then being able to reach out to that segment. It had intuitive and quality email campaigns.

Keap was not as user friendly as I thought it would be. It often ran slowly and had overly complicated interfaces. It was clearly designed for larger corporations and then retrofitted for a smaller enterprise.

Keap Feature Ratings

Landing pages
6
Mobile optimization
5
Email deliverability reporting
8
List management
9
Lead nurturing automation
6
Lead scoring and grading
5
Data quality management
6
Automated sales alerts and tasks
5
Calendaring
Not Rated
Standard reports
1
Custom reports
1
API
2
Role-based workflow & approvals
5
Customizability
2