Well-Rounded & Feature Full Social Care Platform
April 30, 2022

Well-Rounded & Feature Full Social Care Platform

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care (Formerly Spredfast + Lithium)

We use Khoros Care to manage incoming social media traffic. Our team is split into a private care team and a public social media team. We facilitate sales, accounts, technical and other inquiries about our products and services. Khoros Care allows us to effectively manage all incoming traffic to the right teams and experts. Especially during customer outage periods with high demand and low incoming sentiment
  • Queue Management
  • Tagging
  • Secure verification
  • Reporting
  • in-platform help and understanding of metrics in reporting.
  • Our overall time to customer response is lower
The platform ticks all our boxes with plenty of room for growth and adoption of new technologies and approaches to care
The platform provides good granularity in queues, smart views, manage view, tags, teams, prioritisation etc
Worked well with us to accommodate our SSO and Secure Verification requirements

Do you think Khoros Service delivers good value for the price?

Yes

Are you happy with Khoros Service's feature set?

Yes

Did Khoros Service live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Service go as expected?

Yes

Would you buy Khoros Service again?

Yes

Any service-based company with a volatile service offering. Network outages, systems down, etc. Where a large influx of customers can sporadically come to social media for support. Khoros does a particularly good job at facilitating high volumes in numerous ways that can suit any business. Various tools are available to manage and control incoming posts and prioritize accordingly