Item: Kintone
Rating: 9
Author: Beth Barker-Hidalgo She/Her/Tawanda

Use Cases and Deployment Scope

Our organization uses Kintone to tell the story of unstably housed households in our county. We also use the system to maintain employee timesheets, donor registry, and grant tracking.

Pros and Cons

Ease of use and development of apps - no need to know code to structure apps to capture relevant data points
Easy to set up your dashboard with charts that tell your organizations story.
Time keeping for employees can be as detailed as needed to attribute employee hours worked to projects.

I would like to see increased "live" training options. Kintone uses Youtube as a platform for training videos which is great if someone is already oriented to the system. If you need one-on-one instruction this option is available through the rep, however, rep hours of availability may not be optimum for your availability. Scheduled training sessions with a live person would be helpful for those of us who learn differently/learn by doing at the moment. It's best to have the ability to ask questions and receive nuanced answers just in time.

Return on Investment

Kintone offers users like me (I do not know code), to create apps to collect valuable data to help us present detailed nuances of the households we serve, allowing civic leadership an option to see the diversity within the population we serve. This is highly valuable for an organization working with households experiencing housing, food, and utility insecurities.

I email our representative at Kintone and within minutes I receive a response with an option to book an appointment to resolve any issues we may be experiencing. Most issues we experience are due to "operator error". We have experienced very responsive and helpful customer service.

Product Configurability

Kintone offers such flexibility to configure data points and collection with complete customization for any organization regardless of the user's skill level.

Alternatives Considered

Microsoft Access

Kintone is much more customizable and user-friendly than Access. We also have experience with Service Point - Kintone is again, much more customizable. We would love a two-way interface between Kintone and Service ice Point. That would be a tremendous bonus for capturing & integrating our client data (sans details), with regional and statewide programs. Service Point is a database that is required to be used by a continuum of care organizations working in Oregon.

Key Insights

Do you think Kintone delivers good value for the price?

Yes

Are you happy with Kintone's feature set?

Yes

Did Kintone live up to sales and marketing promises?

Yes

Did implementation of Kintone go as expected?

Yes

Would you buy Kintone again?

Yes

Other Software Used

Microsoft 365 (formerly Office 365), Zoom, Teams Manager for Microsoft Teams

Likelihood to Recommend

Kintone is nimble and flexible for the office environment and in the field. It would be great to have the option to enter data without an internet connection and upload that data once you have a signal. We work in the field, and in places where service or internet connection may not be available. To enter data to be saved and then uploaded at a later time would be fantastic.

Kintone supports our organizations task of sharing our story with civic leaders and supporters of our non-profit.

Overall Satisfaction with Kintone