Excellent tool but be prepared to pay for changes via their consulting team.
March 07, 2022
Excellent tool but be prepared to pay for changes via their consulting team.

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Kintone
We use it as a complex workflow tool that supports our privacy and security by the design process. Project managers log new projects and the security teams review the implementation of assigned controls using the tool. We have some specialist workflow built-in to move the approval through various teams before being finally 'approved'. Kintone offers an API link up too, so we can pass the information into our reporting solution to show progress to the business. The Kintone support team has been very supportive in getting the solution set up. They are responsive and professional without needing heavily detailed requirements before agreeing to make any changes. The only thing I would say is that it's tricky to make complex changes in-house; it sometimes requires detailed JavaScripting to make those changes. It would be better if it were more extensively, using the low-code model.
- Flexibility
- Cost-effectiveness
- User interface
- Low-code: the tool does require complex JavaScript to achieve some things.
- Consulting support: there is an overreliance on consulting to achieve some outcomes (even for technical resources that are using it).
- The interfaces often look slightly dated.
- Kintone has enabled us to deliver a strategic program where other tools couldn't help us.
- The users like it and the cost modeling (per user) is quite cost-effective as we build the program
- Without this tool, a very complex workflow would be extremely difficult to support for my team.
It's more flexible and better looking than its competitors. But the main reason is that after extensive searches for a product that would support our requirements, Kintone was the only one that claimed to be able to do so. After building the project, it works as expected. We are happy with our selection of this product. Knack couldn't meet the requirement and ServiceNow would have been extremely expensive to do so.
Do you think Kintone delivers good value for the price?
Yes
Are you happy with Kintone's feature set?
Yes
Did Kintone live up to sales and marketing promises?
Yes
Did implementation of Kintone go as expected?
Yes
Would you buy Kintone again?
Yes
Kintone Feature Ratings
Using Kintone
200 - All
2 - All
- Flexible workflow development
- We use it as expected
- We use another tool for simple workflows because it is easier to maintain
Evaluating Kintone and Competitors
- Price
- Product Features
- Product Usability
We wouldn't, the product performs as expected.
Kintone Implementation
- Implemented in-house
- TIBCO professional services
Kintone
Kintone Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Quick Initial Response | None |
The support is always of a high standard
Using Kintone
Pros | Cons |
---|---|
Quick to learn | Unnecessarily complex Difficult to use Not well integrated Inconsistent Cumbersome Feel nervous using |
- The user interfaces for end users are
- The management interfaces are awful