Excellent tool but be prepared to pay for changes via their consulting team.
March 07, 2022

Excellent tool but be prepared to pay for changes via their consulting team.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kintone

We use it as a complex workflow tool that supports our privacy and security by the design process. Project managers log new projects and the security teams review the implementation of assigned controls using the tool. We have some specialist workflow built-in to move the approval through various teams before being finally 'approved'. Kintone offers an API link up too, so we can pass the information into our reporting solution to show progress to the business. The Kintone support team has been very supportive in getting the solution set up. They are responsive and professional without needing heavily detailed requirements before agreeing to make any changes. The only thing I would say is that it's tricky to make complex changes in-house; it sometimes requires detailed JavaScripting to make those changes. It would be better if it were more extensively, using the low-code model.
  • Flexibility
  • Cost-effectiveness
  • User interface
  • Low-code: the tool does require complex JavaScript to achieve some things.
  • Consulting support: there is an overreliance on consulting to achieve some outcomes (even for technical resources that are using it).
  • The interfaces often look slightly dated.
  • Kintone has enabled us to deliver a strategic program where other tools couldn't help us.
  • The users like it and the cost modeling (per user) is quite cost-effective as we build the program
  • Without this tool, a very complex workflow would be extremely difficult to support for my team.
I think that this depends on who you engage with. The support was there but was fairly limited. They responded very quickly to all requests but the discussion always rapidly moved to 'paid-for consulting'. It isn't particularly expensive but it was very difficult to assess ahead of time. Therefore, the budget to do changes always had to be pulled from other areas. It would be really useful to have a model of support (even if on a 'call-off' basis) from the outset of the project. It would make it much more manageable.
It's very flexible but some of that flexibility requires quite technical engagement. The solution works and has been very effective at 'professionalizing' a very complex workflow. The business likes to use the portal that we created and the flexibility of the tool has enabled us to create the workflow to work with multiple teams on a consistent basis. I searched extensively for tools that could offer us this functionality and no other provider could support our exact requirements.
It's more flexible and better looking than its competitors. But the main reason is that after extensive searches for a product that would support our requirements, Kintone was the only one that claimed to be able to do so. After building the project, it works as expected. We are happy with our selection of this product. Knack couldn't meet the requirement and ServiceNow would have been extremely expensive to do so.

Do you think Kintone delivers good value for the price?


Are you happy with Kintone's feature set?


Did Kintone live up to sales and marketing promises?


Did implementation of Kintone go as expected?


Would you buy Kintone again?


For complex workflows, where the requirement is clear and doesn't change too often, I think this is a good tool. It allows us to go beyond the capabilities offered by our regular workflow tools (Knack and ServiceNow) more simply and cheaply. That is why we selected the tool. We are now reliant on the support team to make any changes though.

Kintone Feature Ratings

Platform Security
Platform User Management
Platform Scalability

Using Kintone

  • Flexible workflow development
  • We use it as expected
  • We use another tool for simple workflows because it is easier to maintain
It would be difficult to move away, I am worried about long term support for the solution though.

Evaluating Kintone and Competitors

  • Price
  • Product Features
  • Product Usability
We wouldn't, the product performs as expected.

Kintone Implementation

I think the requirements need to be clear before asking the third party to implement it.
  • Implemented in-house
  • TIBCO professional services

Kintone Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
The support is always of a high standard

Using Kintone

The product is usable but the menus are quite confusing.
Quick to learn
Unnecessarily complex
Difficult to use
Not well integrated
Feel nervous using
  • The user interfaces for end users are
  • The management interfaces are awful