Kintone

Score9.5 out of 10

59 Reviews and Ratings

What is Kintone?

Kintone is a customizable digital workplace platform used to manage data, tasks, and communication. The no-code drag-and-drop interface can be used to create custom applications.

Categories & Use Cases

Media

Kintone appearing across desktop, and mobile

1 / 5

Case management
This includes incident/ticket creation, routing, escalation, and resolution.
Category average: 8.3
Help desk management
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Category average: 8
Customer data management / contact management
The software acts as a single source for all customer data and enables users to access that data efficiently.
Category average: 8.6

Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Category average: 8.6
Reporting
Software provides a broad range of standard and the ability to build custom reports.
Category average: 8.1
Workflow management
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
Category average: 8.2

Lori Scarmardo View profile

Program Administrator - Public Power Pool (P3) at Texas Conference of Urban Counties (1-10 employees employees)

Use Cases and Deployment Scope

We are using Kintone to manage an internal service ticket database, as well as to manage our contacts and integrate contacts into email lists. We are still new to the platform and these are the main ways in which we are using it for now, but see potential for greater scope in the future.

Pros

Simple, user friendly interface
Report building from stored data
Easy to update and add new functionality to apps

Cons

Would love to be able to easily link records within a single app. For example, in our contact database app, it would be great to be able to have a link on one contact's record to the record of their associate. We have been over this with Kintone support and have not found a suitable way to do this.
Greater customisation of the layout would be nice.
Ability to change the placement of field labels

Return on Investment

It has allowed us to move entirely to a cloud based system, accessible from anywhere, eliminating the need to maintain on site servers.
Allows us to customise our data storage to our unique needs, which helps improve productivity and reduce redundancy.
It is still early in our experience with Kintone, but we expect to see monetary savings from the switch to using our custom built Kintone apps.

Usability

Alternatives Considered

Zendesk Suite, monday CRM and Microsoft Access

Verified User

Executive in Corporate (51-200 employees employees)

Use Cases and Deployment Scope

We were looking for a simple, inexpensive data base solution so that we could eliminate the use of multiple spreadsheets that contained parts of the same data.

Kintone assigned us a technical support engineer that was extremely helpful with the initial set up and follow up afterwards.

Kintone has been a perfect solution for what we were looking to accomplish, and the support has exceeded our expectations.

Pros

Set up support.
Follow up support.
Ease of use.
Ease of updating.
Ease of reporting.

Cons

When running reports it would be helpful to have the fields listed in alphabetical order or by section. Currently they are listed in the order that they were added during set up.

Return on Investment

Efficiency - Has saved hours of time from previously needing to update multiple sources.
Efficiency is quickly locating data.
Increase accuracy with having all relevant records on the same platform.

Usability

Other Software Used

Microsoft 365 Business Premium, Slack, DocuSign

Verified User

Employee (11-50 employees employees)

Use Cases and Deployment Scope

We use Kintone to keep track of all of our conference data including attendee records, faculty information, and course details. This includes thousands of records, all of which are now easily linked and searchable with simple reports and chart creation. This saves us time and keeps things more organized year to year.

Pros

Creates clear and customizable reports
Organizes data
Connects databases

Cons

Syncing between databases could be more seamless
When searching, the results are not always clear

Return on Investment

Improved efficiency for updating and accessing records
More reliable data management

Usability

Other Software Used

Microsoft SharePoint, Asana

Caleb Horrocks

Project Manager/Estimator in Sales at American Roofing (51-200 employees employees)

Use Cases and Deployment Scope

We use Kintone to help manage our inventory. We use it to track incoming material, material that has been sold but is not yet shipped out and material that has been sent out. We also use it to create invoices for our clients. It really helps us quickly and accurately look at our data to see what material is needed.

Pros

It’s very accurate at its calculations and provides a worry free experience. I know as long as I enter the correct data it will give me accurate out puts.
The customer service is top notch. It allows you to customize things just how your company needs.

Cons

There is so much you can do with kintone which makes it hard at times to customize. It can get confusing for some of the employees to navigate because it can do complex things. This is solved at times with the help of the customer service rep.
Kintone focus on the quality of the products functionality and not necessarily how pleasing it is to the eye.

Return on Investment

It has helped us reduce the amount of people we need to track our inventory. We’ve saved time and money using less people.
We are able to see our data much better now and have a spot that we can all look at the database on the go.

Alternatives Considered

QuickBooks Commerce

Farshad Karimi View profile

Implementation Manager in Research & Development at Wolf Retail Solutions (501-1000 employees employees)

Use Cases and Deployment Scope

An easy straightforward way to drag and drop fields where you need them which allowed for a great-looking presentation. Using Kintone for sorting information was great.

Pros

Organization.
Easy to Use.
Great for Presentations.

Cons

Cannot attach images to templates.
Limits on how many fields can be added.
Pricing too high.

Return on Investment

It was great to show concepts of data collection.
Nothing came to fruition with Kintone as it was too expensive for upper management to approve while I was testing it for potential future use.

Kintone

What is Kintone?

Categories & Use Cases

Media

Key Features

Top Performing Features

Case management

Help desk management

Customer data management / contact management

Areas for Improvement

Role-based user permissions

Reporting

Workflow management

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Usability

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