Item: KnowBe4 Security Awareness Training
Rating: 10
Author: Don Ringelestein

Use Cases and Deployment Scope

The whole organization. KnowBe4 is a crucial part of our security in depth program, as it helps us train our users to detect phishing email. The problem with such email is that it is extraordinarily hard to detect, especially when it is simply social engineers with no payload. KnowBe4 gives concrete examples of such emails that we can test the staff with, and then offer them quick trainings if they fail.

Pros and Cons

Easy configuration of phishing tests
Easy configuration of end user training
Smart groups for end users based on their behaviors in phishing tests.

Being able to save a "work in progress" phishing test would be nice.
Could benefit from more introductory emails for end users to ensure that they know that it's not a "gotcha" tool

Return on Investment

Reduced malware
Reduced social engineering vulnerability
Enhances our staff's internet citizenship

Alternatives Considered

We didn't evaluate other products.

KnowBe4 User Management

Import from AD.

KnowBe4 Reporting

Reduced click rate on phishing tests - this is key.

Likelihood to Recommend

I think it's well suited in any environment. We all know that there isn't a hardware or software solution that can stop all phishing emails. Thus a platform like KnowBe4 is a critical element in IT security. We can spend millions on hardware and software, and still be foiled easily through phishing, at little cost to the people doing the phishing. We need to train end users.

KnowBe4 - Fills the Phishing Gap

Overall Satisfaction with KnowBe4 Security Awareness Training