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Useful and easy to use, what more could you want
August 11, 2020

Useful and easy to use, what more could you want

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 Security Awareness Training

Our organization is using KnowBe4 Security Awareness Training to get our users familiar with emails that can try to steal company info, install viruses or phish info from users. We know that firewalls block a lot of these but many get through and we want them to be prepared to deal with it.
  • Great video training for users.
  • Lots of topics and tips.
  • Easy to use system.
  • More clarity for end users who login for the first time.
  • Easier password resets for users.
  • More topics.
  • Saving users time going through email.
  • Saving us all time fixing problems after a phishing scam.
  • Saving money.
They have been quite fast at getting back to us when we have problems. They are also very versed in their product and what issues users are commonly having. Our only suggestion is making it easier to put in a support request or even a way users can do this without contacting their own IT dept.

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Much impact has occurred after we got this product. We now have regular new training sessions and users are getting better and better with their email. Having the latest info always helps keep us up to date. Regular tip emails from KnowBe4 make it easy for them to stay fresh as well.
The user management is handled in a very easy to understand way. We simply upload our users and let them sign in and make passwords. A lot of times they come to us when they forget it but we just remind them how to change their passwords. Lots of products make this step harder, but not KnowBe4.
We use metrics from the web GUI to see how we are doing overall as a company. Department managers can see how each of their sections and employees are doing. If someone is failing the tests or clicking test phishing emails they are remediated and eventually get back in line and we can see that all in the portal.
I would likely suggest KnowBe4 security training for colleagues who are looking for an easy to use product for end user training. There's lots of schemes out there these days and many users are not prepared so this tool would be useful for many companies. Most people can benefit from this training.