Item: Less Annoying CRM
Rating: 10
Author: Evan Simpson

Use Cases and Deployment Scope

I do all of my firm's scheduling and keep track of most tasks for myself and my staff through LACRM. From first contact through to the end of my representation, I use LACRM to track the status of leads and clients. Every day, all day, I have a LACRM tab open so that I can check my calendar, work through my to-do list for the day, and assign tasks to myself and my staff.

Pros and Cons

Custom "pipelines" to keep detailed track of workflow specific to my business
Flexible event and task scheduling, with easy links to staff and clients
Fast and lightweight interface

It does everything I want it to do, can't think of suggestions to improve it.

Return on Investment

For the cost, LACRM is the best investment in software that I have made.

Key Insights

Do you think Less Annoying CRM delivers good value for the price?

Yes

Are you happy with Less Annoying CRM's feature set?

Yes

Did Less Annoying CRM live up to sales and marketing promises?

Yes

Did implementation of Less Annoying CRM go as expected?

Yes

Would you buy Less Annoying CRM again?

Yes

Other Software Used

DocuSign, Google Workspace

Usability

The LACRM interface is lightweight, very responsive, and clean. It has lots of little touches that make it a pleasure to use, like putting recently-accessed clients at the top of the selection list.

Support Rating

I have never needed to contact support.

Likelihood to Recommend

For a small office like mine, LACRM is perfect. I don't have a lot of other systems that it needs to integrate with, so I haven't explored that. My practice-specific legal software also has calendar and task management features, but I don't bother with them because it is so much easier to do them in LACRM. I suppose that a large office that needed tight integration with other systems would need to be more concerned with whether LACRM supports their specific needs.

LACRM coordinates all of my daily operations

Overall Satisfaction with Less Annoying CRM