1. Home
  2. Nonprofit CRM Software
  3. Little Green Light Reviews
  4. User Review of Little Green Light
Great CRM for the value
January 24, 2020

Great CRM for the value

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Little Green Light

We are a mid-sized non-profit and we use Little Green Light (LGL) as our primary CRM database. Our primary use is in our development department where we track and manage donations as well as tracking our internal and external relationships. We also use the native forms for our online giving and event registrations.
  • Easy to use - Can be set up fairly quickly.
  • Powerful but not overwhelming- It can do nearly everything you want from a database but you don't need to have a dedicated staff managing it.
  • The mobile site is nonexistent - Not usually a major problem but can be when trying to access information away from a computer.
  • Support is only via email and to get a good response you need to have precise questions.
  • Good tracking of constituents.
  • We can easily code incoming online gifts which saves processing time.
  • Raiser's Edge NXT
I used Raiser's Edge previously, it was more robust but was not as easy to quickly upload tasks and assign them to stewards. However it was easier to process gifts on Raiser's Edge and we were able to double-check all gift coding before committing batches, without slowing down the workflow which is not something you can do on Little Green Light. Overall for the cost, LGL provides a better value.
They are quick to respond via email, and when you ask a specific question they are good at answering or troubleshooting the problem. However, the lack of phone or chat support makes it difficult to explain a situation to the support agent, which I have found to be especially true with staff who are less experienced working with databases.

Do you think Little Green Light delivers good value for the price?

Yes

Are you happy with Little Green Light's feature set?

Yes

Did Little Green Light live up to sales and marketing promises?

Yes

Did implementation of Little Green Light go as expected?

Yes

Would you buy Little Green Light again?

Yes

I think it's great for smaller organizations or organizations that don't have a lot of dedicated development staff. For organizations that are processing many gifts, it is probably not the best solution. The permissions system also is limited making users who have to work with donations essentially 'super users' and others having very limited control which if you are worried about privacy within your team can be a challenge.