Exactly what I was looking for
March 05, 2020
Exactly what I was looking for
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
I was looking for a good customer relations tracking software (support tickets - that sort of thing) and came across LiveAgent during my research, so gave it a go. So glad I did. It has everything I need, plus a whole bunch of extras I am growing into as my business expands.
- Simple to set up (insert Javascript on site - job done).
- Integrates with my business email, so everything is in one place.
- Online chat widget as well as contact us interactive buttons.
- LiveAgent is massively functional, which I love, although some graphics might help (but at the cost of screen real estate I suspect).
- Having everything in one place saves time.
- Having everything in one place means I don't miss anything.
- Having everything in one place saves learning costs .
Prior to LiveAgent, I'd been using a variety of ways to track customer support. This one piece of software did it all, so now support is contained in a single area with multiple agent access.