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B2B Travel Agency
April 01, 2020

B2B Travel Agency

Federico Valverde Cabrera | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

At MeVuelo, we use LiveAgent to centralize all communications with our clients, both B2B and B2C, in all the channels we have: point of sale, call center, social networks, online chat, email, etc. We also organize the work of our teams and centralize all the information from the sales process. Our biggest challenge was the operation in several countries, but with LiveAgent we were able to solve it.
  • Ip Lines connection
  • Chat online
  • API connection
  • Customization
  • Tagging agents in private notes (without assigning the ticket)
  • Whatsapp connection
Before making the decision, we evaluated many tools, but none of them met all of our needs or the costs we could bear for them, until we found LiveAgent. The implementation process was super simple and supported by the LiveAgent support team, who are excellent!
For us, LiveAgent is a key tool in our operations. We have been able to solve both internal and external problems, improving all communication channels. As a travel agency, it is important to have control of the information at all stages of our client and with the level of customization of LiveAgent we have managed to configure the software to suit each of them.