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Critical for getting and staying ahead
April 15, 2024

Critical for getting and staying ahead

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Lucidchart

Overall Satisfaction with Lucid Visual Collaboration Suite

We take less than 5 minutes to get new team members up to speed on the software. That seems to be more than enough. I say 9 because the owners and builders seem to take more time to build out what they want and get to know the limitations of the software. That is true with anything but would love to see more 'pro support' for those individuals.
Our goal is to conduct level 1, 2 & 3 process maps for our organization. This has been identified as a huge gap as we try to navigate system updates. Having a detailed process map that visually shows how information is flowing through multiple systems and processes has allowed us to efficiently get the right levels of engagement from our leaders and demonstrate the sheer volume of interdependencies for our employees as they think through their processes.
  • Clean and easy to navigate on a desktop
  • Symbols and shapes are simple & easy to edit
  • Group work features allows free thinking as well as focused collaboration
  • The software is intuitive for new people while remaining powerful for more experienced folks
  • As always with these kinds of software's, there is opportunity to allow for connections to other software's like excel or Smartsheet
  • I would like to see some sort of earmarking for certain symbols to allow for pulling something like (in our case) all 'communications sent' from multiple boards into one view
  • I think video/ written tutorials to help guide a user to a useful template along with how to use/facilitate a session with it would be helpful.
  • Positive: Huge time savings. While some of our teams have expressed that they do not see the point, as a PM, I can see hundreds of hours of work disappear as we understand interdependencies and risks.
  • Positive: Having clear reference documentation makes it extremely easy to figure out impacts as we make changes.
  • Negative: It has been somewhat difficult to paint the greater picture of what we are doing and why at some level of employees which has caused some confusion and loss of faith in the vision. This is largely because of how we use it but could be helped by additional functionality in the software that would allow us to pull and deliver smaller wins as we go.
We have not used these integrations to this point. Frankly, I did not know the connections existed.
We have not had any serious issues to this point. Quality and reliability is high. It has been a life saver having a more visually organized place to organize information for our teams. With only working remote, this has been irreplaceable.
Lucid Visual Collaboration Suite has a more professional feel, an easier way of organizing and a simpler look. Miro, while very similar, has more aggressive color schemes and a more toy like UI that does not inspire as much confidence in our stakeholders.

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Not sure

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Lucid Visual Collaboration Suite is particularly good at approaching a ambiguous body of work with a large group of people. This is especially true when the person building the template and facilitating the meeting has a comprehensive understanding of the big picture. It is less great at managing any 'next steps' coming out of those collaborative meetings. This can create some friction as the person that should be building this is not necessarily the person that should be managing the take aways from the session. In general I like to use it to figure out 'what to do' and then use other, more focused, softwares to figure out how and when we are going to do it.