7 years with Luminate!
August 16, 2016

7 years with Luminate!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Luminate Online

Overall Satisfaction with Luminate Online

How we use it:
  • We collect online donations through it.
  • We have fundraising events. Some of the ticket sales are done online and processed through Luminate Online.
  • We process donations through it as is works with Blackbaud Raiser's Edge, which we use to record donations.

Who uses it:

  • Our donations services team uses it to record online donations/event ticket sales.
  • Our Associate Manager, Communications & Online uses is to setup the webpage we use for online donations and event ticket sales.

What business problems:

  • It collects donations and event ticket payments for us.
  • It formats donation/event ticket sales data in way that is easily recorded in Blackbaud Raisers Edge, thus reducing our worklaod.
  • Great front end usability.
  • Decent support for back-end users.
  • Easy to use WYSIWYG
  • The email campaign module is easy to use, efficient, and cost-effective.
  • Connector from Luminate to Raiser's Edge could be reviewed in order to enhance features and options.
  • Duplicate management, handling users with multiple emails i.e. when a user logs in with three separate emails, we would like Luminate to recognize this instead of creating a duplicate.
  • Ability to associate more than one donation form to the same TeamRaiser campaign doesn't exist.
  • The level of customization for existing template and modules i.e. in an event module, we are unable to easily change the word "ticket" to "table".
  • Luminate Online is well suited for medium to large organizations, who want to manage online presence internally. For example, donation forms, content, email campaign, peer to peer fundraising, etc.
  • Luminate Online is less appropriate for smaller organizations, who don't yet have the capacity to manage their own online content.