Item: Blackbaud Luminate Online
Rating: 9
Author: Lisa Tacker

Overall Satisfaction with Luminate Online

Use Cases and Deployment Scope

Luminate Online is being used by several departments in our organization. Administration uses it for the online store, Development uses it for donation forms and online constituent management, Community Outreach uses it for online event registration and Marketing uses it for surveys and newsletter emails.

Pros and Cons

Pros

Constituents are able to view giving history online.
Integrates with our Raiser's Edge database.
Tiered response driven emails are sent to new and existing constituents.

Cons

We need to create email lists based on geographic location (e.g. 3 hours drive time from an address). It would be great if Luminate could perform this. Currently we have to create those lists using the map feature in Raiser's Edge.

Alternatives Considered

Network For Good, Net Community Go

Other Software Used

Classy

Likelihood to Recommend

Luminate Online is a great tool for reaching out to new constituents and donors. We love the ability to create a welcome series of emails that can be sent based on how the constituent signed up and if they have made a gift of any kind in the past. The suggest monthly donation pop up that comes up for one time gifts is a great way to convert one time donations into recurring gifts.

Comments

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Luminate Online does what Blackbaud said it would

Modules Used