Yammer is an Effective Communication Tool
October 09, 2019

Yammer is an Effective Communication Tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Microsoft Yammer

Yammer helps me and the rest of my team share and communicate in an efficient and timely manner. We can start topics, share insights, and collaborate easily. With users around the world, we are all often not online at the same time. Yammer lets us share our thoughts and idea, then get feedback from those working around the world.
  • Search
  • Organized threads
  • Easy File Share
  • Channels could be better labeled
  • Deleting can be difficult
  • As with all similar products, tone is lost
  • Faster knowledge look up
  • Consistency in action through sharing of SOPs
  • Generating buy-in from around the globe
  • Chatter
Salesforce Chatter was the initial product we tested as we already use Salesforce throughout the organization. We thought it would be a natural fit. However, we found it was difficult to keep the many groups, thoughts and ideas separate in Chatter, with many of our topics getting lost or directed to the wrong people. Additionally, Salesforce's Chatter search functionality leaves a lot to be desired.
As with all Microsoft products, support is a double edged sword. Because of the size of Microsoft, the number of customers they cover, and the fact they have business and consumer clients, there is often a lot of layers between you and the support team. That being said, there is also a deep well of online knowledge in the many different communities and websites, so self help is fairly easy.

Do you think Microsoft Yammer delivers good value for the price?

Yes

Are you happy with Microsoft Yammer's feature set?

Yes

Did Microsoft Yammer live up to sales and marketing promises?

Yes

Did implementation of Microsoft Yammer go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Yammer again?

Yes

Yammer is a great way for storing tribal knowledge about the team, the customers, and best practices. Yammer has a great search ability, allowing users to go back and find old topics and articles. Yammer may not be the best tool for brainstorming or nuanced conversations as the tone is lost and the feed is very linear.

Microsoft Yammer Feature Ratings

Task Management
7
Gantt Charts
7
Scheduling
7
Workflow Automation
6
Mobile Access
9
Search
10
Visual planning tools
7
Chat
10
Notifications
10
Discussions
10
Surveys
8
Internal knowledgebase
10
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
8
Versioning
7
Video files
8
Audio files
8
Document collaboration
10
Access control
9
Advanced security features
7
Integrates with Google Drive
Not Rated
Device sync
Not Rated