MindTouch Review

How search results are populated is too complicated to understand and not really useful. Would love to be able to understand how to "promote" an article to first place, second place, etc., in the search results at will. This process should be more straight forward. Every time we've tried to inquire about how search results are populated we get answers like "well...partially by key words, sometimes in the title, sometimes in the tagging, etc....". Never just a simple answer and certainly not explained in a way that is useful.

Support follow-up is not sufficient. We have experienced "search" problems no less than 5 times since Aug of 2015. Each time it is the same issue and we contact MindToch to let them know the issue and that it is preventing our customers from getting information. Each time, they say they will look into it and then what seems like days/weeks later we get answers like "it's fixed now." Each time they want the same screen shot. Each time we're told they are experiencing difficulties on their end - and then there is no real follow-up regarding what the specific issue is/was. This is frustrating as we want some guarantee that the issue will not continue in the future.