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Monetate Review
Updated February 28, 2023

Monetate Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Testing and Optimization
  • Customer Segmentation & Targeting
  • Personalization
  • Recommendations

Overall Satisfaction with Monetate

We use Monetate to create different user journeys for different customers we target. Doing A/B testing we get to see which experience will help us increase traffic on the site, how many users complete a goal and also decrease the bounce rate of users.
  • Targeting. We get to target different branches across the UK and also we can target users whether they are logged in or not.
  • Quick Win. Changing something as a reactive response is super easy with Monetate and saves us going into our CMS.
  • Analytics. We can see our each of our events perform.
  • In my opinion, the only thing I would change is finding the right blog/help guide to use.
  • Positive - it has increased our traffic to certain pages.
  • Positive - Internal colleagues across the business love the tailored experiences.
Incredibly helpful when it comes to technical issues but can be a bit slow depending on the ticket.
Great, never had nay problems and are always there to help
Easiest personalisation platform I have used by far. Mainly because I have used it for over 5 years. This has helped develop the knowledge of all areas of the platform

Do you think Monetate delivers good value for the price?

Yes

Are you happy with Monetate's feature set?

Yes

Did Monetate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Monetate go as expected?

I wasn't involved with the implementation phase

Would you buy Monetate again?

Yes

Monetate is a great way of targeting the customers you want to complete a specific conversion.

Evaluating Monetate and Competitors

Configuring Monetate

Amazing... I work with Gary Thompson and on a day to day basis he assists me in what we are looking to achieve with the tool. When we are stuck or want some guidance he is quick to set a call to talk through this and discuss the potential outcome, whether we can can achieve what we want on the phone or whether he thinks it needs to go to the dev team.

Using Monetate

Monetate is very user-friendly if you have some experience in the tool. If you have never seen it before it can be very confusing due to the actions and experiences working together. Some people may set up an action and not realise you need to set an experience to make it live.