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Nextiva Business Phone Service VOIP is The Way To Go!
January 18, 2024

Nextiva Business Phone Service VOIP is The Way To Go!

Paul Hackworth | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Small Business VoIP

Overall Satisfaction with Nextiva Business Phone Service

We are a small home-based business with residential service as well. We have used Nextiva Business Phone Service for over 5 years and have had great success. The follow me feature for cellular service is helpful and makes seamless phone service. There are options that we don't use that we would if we were a larger business. Tech support and customer support are always helpful and follow up with you when needed.
  • Tech support
  • Remote assistance
  • Cost-effective
  • Sometimes, the support personnel are hard to understand.
  • The call forwarding has helped to not miss calls while out of the office.
  • We have saved 10% on our monthly bills over using cable VOIP.

Do you think Nextiva delivers good value for the price?

Yes

Are you happy with Nextiva's feature set?

Yes

Did Nextiva live up to sales and marketing promises?

Yes

Did implementation of Nextiva go as expected?

Yes

Would you buy Nextiva again?

Yes

We feel that any size business can be well suited for Nextiva Business Phone Service, with all of the different options and pricing. Residential service only is probably not well suited, as there are more options that are not necessarily needed. The pricing is quite good and the estimates that we have seen are very competitive.

Nextiva Feature Ratings

9.0
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Directory of employee names
9
9.0
Answering rules
9
Call recording
9
Call park
9
Call screening
9
Message alerts
9
VoIP system collaboration ()
Not Rated
9.0
Mobile app for Android
9

Using Nextiva Business Phone Service

4 - Office manager, Field technicians, Business owner
2 - We do not have an IT person on staff. We maintain our system and do minor programming in-house. Any troubleshooting or programming beyond what we can do is called in.
  • Day-to-day communications
  • Ability to check voice mails
  • Track incoming calls