So easy to use
October 18, 2021
So easy to use
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
We use NICE CXone as an online phone to conduct daily calls. I only know the departments within customer service use NICE CXone. Each department uses it differently. In the Fraud Department we do not have to status the call or add memos. Before we had this program we could not see what skill we were in, how many calls we take, how many in queue and it showed us briefly how long they were on hold if at all. It shows me my agent report. Due to it being an online phone panel if power goes out your call is dropped and you are disconnected from the softphone.
- How many people in queue.
- How long I'm on call.
- Show me how many calls I take.
- If you have to log out or system go down and log back in it start your call count.
- Sometimes it require more than once to press a number to connect with call.
- I really am not sure.
Not Sure
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone again?
Yes