Item: NICE CXone
Rating: 10
Author: sabrina dasilva

Use Cases and Deployment Scope

It is being used by a department to reschedule appointments and contact patients effectively. It is being used across the University of Miami. The program allows patients to call back and speak to a representative quickly and easily. The system also allows users to transfer the patient to any department in the building and around the world.

Pros and Cons

Leaves messages.
Voicemails.
Feedback to workers.

The system should have notifications.
Let the patients provide feedback as well.
Be able to lower the volume on the patients.

Return on Investment

Great.
Amazing.
Time convenient.

Customization

A personal script would be great to follow however, I prefer to go with the flow and feed off of the patient's energy. The NICE CXone program is convenient and efferent especially when it comes to answering the patient's needs quickly.

Usability

The NICE CXone system is easy to learn and easy to continue learning.

Reporting Capabilities

Products Replaced

Key Insights

Do you think NICE CXone delivers good value for the price?

Yes

Are you happy with NICE CXone's feature set?

Yes

Did NICE CXone live up to sales and marketing promises?

Yes

Did implementation of NICE CXone go as expected?

Yes

Would you buy NICE CXone again?

Yes

Likelihood to Recommend

Great way to communicate with patients quickly and easily. In my opinion, the NICE CXone system is a 10 out of 10 platforms. I would highly recommend the NICE CXone system because of how easy it is to use. You can transfer calls and leave patients on hold. While also the system is really easy to learn. I strongly recommend this system to any organization that needs to schedule appointments and access dashboards and reports.

NICE

Overall Satisfaction with NICE CXone (formerly NICE inContact)