Outstanding call center solution
Overall Satisfaction with NICE CXone (formerly NICE inContact)
NICE CXone (formerly NICE inContact) is being used by several departments across the whole organization, it has proven to be the ideal tool to handle and manage our interactions with customers and internal support teams. It has allowed us to manage different support channels like voice calls, chats, emails, and even voicemails.
Pros
- Intuitive and easy to use.
- Stable
- Customization
Cons
- Better monitoring tools.
- More documentation.
- More pre built reports.
- Customer satisfaction.
- Great dashboard and reports.
- KPI tracking.
NICE CXone (formerly NICE inContact) has provided a great advantage with the prebuilt reports, however, in some scenarios we will need to gather more specific data or we need it presented in a different way. And here is where the customized or personalized reports take the protagonism, empowering us to create our own reporting based on our needs.
Do you think NICE CXone Mpower delivers good value for the price?
Yes
Are you happy with NICE CXone Mpower's feature set?
Yes
Did NICE CXone Mpower live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NICE CXone Mpower go as expected?
I wasn't involved with the implementation phase
Would you buy NICE CXone Mpower again?
Yes
Comments
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