Enjoying NICE CXone
November 09, 2021
Enjoying NICE CXone
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE CXone (formerly NICE inContact)
The company is using it for tracking and managing customer-facing personnel. It is being used across several departments including NICE CXone, OpEx, etc. NICE CXone addresses issues such as tracking, management, queue volume.
- User friendly.
- Queue view.
- Reporting
- Better reporting for all in one place.
- I want to be able to customize views more.
- On some dropdowns, it cuts off at the bottom and I can't see it.
- It's been pretty positive from our other systems.
- Being able to have more visibility.
Creating custom dashboards has been the biggest help.
Yes - Other telephony systems, reporting systems, etc.
Do you think NICE CXone delivers good value for the price?
Not sure
Are you happy with NICE CXone's feature set?
Yes
Did NICE CXone live up to sales and marketing promises?
Yes
Did implementation of NICE CXone go as expected?
Yes
Would you buy NICE CXone again?
Yes