General Overview
October 08, 2020
General Overview
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
Not all users have inContact at our company, so it makes it difficult transferring calls to those people. When someone gets an inContact login, we aren't made aware right away, so this also causes delays. Also if you accidently dial the incorrect number there is no way to easily hang up the call - it refuses but then bounces back to the caller and it is frustrating.
- Show user productivity.
- Show when someone is away/available, etc.
- Has multiple task-functions.
- Call transfers/call refusals.
- Make walkthrough tutorial more personable.
- Have more training material ready for new companies using product.
- Easier to see coworkers from different departments.
- Knowing when and when not to transfer.
- Not knowing who is calling in, as the number does not show accurately for outside calls.
Not Sure