Overall Satisfaction with NICE inContact CXone
NICE inContact CXone is being used at my current job position for being able to service customers and keep track of our productivity. Yes, the entire Fraud department uses this system every day. Business problems it addresses include being available and ready to assist our customers 24 hours a day, 7 days a week.
- Keeps track of productivity
- Keeps track of breaks and lunch
- Easy to answer calls
- It tends to crash at 6:00am.
- Sometimes when trying to accept calls, it doesn't work.
Not Sure