Great platform for call centers
October 13, 2020
Great platform for call centers

Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
NICE inContact CXone is being used across the whole organization. We were able to move away from regular phone system that would constantly go down but with NICE we are able to continue to help our customers. Nice has also helped our company move to a work from home status during this time of COVID-19.
- Clear sound
- Easy to use
- Can be used with just an internet connection
- Does have a lot of connection issues
- Would like to be able to keep the MAX window in front of other windows at all times.
- This has helped us to better assist customers.
I am able to create a list of agents that I support to see who is online and taking calls and who is unavailable.
Yes - We were using Avaya phone, and it was replaced so that we could move away from having a hard phone for agents.