NICE inContact CXone Review
October 16, 2020
NICE inContact CXone Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
It is currently being used by our whole organization. NICE inContact we use as a median or a call manager between the users and the IT professionals supporting the users. At a very large company, it makes it very easy for us to manage the call queue and keeps tabs on which IT folks are doing what.
- Reporting
- Management
- Uptimes
- Connectivity issues at times between client and applications
- At times, the interface for the current call queue can be glitchy.
- Users at times get stuck in the queue.
- It definitely makes life easy when it comes to managing a queue.
Yes, we have made custom reporting built into NICE inContact. With this reporting, we are able to help manage every user we have in the call queue.