Minor adjustments to a potentially great tool
October 29, 2020
Minor adjustments to a potentially great tool
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
CXone is very helpful in my everyday routine as a recruitment specialist. I work at an outsourcing company and the clients that we are serving are all overseas. As far as I know, the tool is used across the whole organization. We find it especially hard to connect to our candidates given the nature of the industry I'm in. But with CXone, I can now connect to my prospective candidates. Before joining this organization, I've been using online tools to connect with my candidates but the success rate of them answering my calls were very low because the caller ID seemed sketchy.
- CXone assigns you your own phone number so your customers can easily call you back unlike other "free" online tools that give you a different number whenever you log back in.
- The customer service is outstanding. Your issues and concerns will be answered real-time thanks to their AI chatbots.
- You can easily track your progress and generate reports real time based on the stats on your dashboard.
- Add a texting/sms feature: Would be more helpful if we can also send out texts.
- Coach feature: Notify the representative so they're not caught off guard.
- Customer experience.
I am not aware of that CXone is customizable. I think this feature can only be accessed by managers and administrators.
Not Sure