Wow inContact!
October 29, 2020
Wow inContact!
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
inContact is being used widely throughout our company. We are a Phone, Cable & Internet company. We use this to track our agents' calls and to monitor them during calls as well. In addition, we take the data from the agent reports to find information about the agents' call times and log in/out times.
- Scheduling callbacks are a great for setting aside time to return a phone call to a customer. It also gives you a space to place notes, too.
- Agent Report is a great way to monitor agents productivity and patterns.
- We can stand to have the schedule area improved. If you were able to hover over "Meeting" and there were details about the meeting or maybe a way to look at the details from the softphone.
- More tone options instead of the "dong."
i wouldn't be able to speak to this intelligently due to this portion of the business is above my paygrade
Not Sure